Privacy Policy

Introduction

TOMI RECICLAGEM LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our municipal cargo transport services.

By engaging with our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information in our transport operations:

• Business Contact Information: Company name, CNPJ, contact person, phone number, email address, and business address.
• Shipping Information: Pickup and delivery addresses, cargo descriptions, weight, dimensions, and special handling requirements.
• Service Records: Delivery confirmations, transport schedules, route information, and service history.
• Commercial Information: Quotations, invoices, contracts, and payment records.
• Communication Records: Business correspondence, service requests, and customer support interactions.

Transport Documentation

As a cargo transport company, we maintain transport documentation as required by Brazilian transport regulations, including shipping manifests, delivery receipts, and route records. These documents are essential for service verification, cargo tracking, and regulatory compliance.

How We Use Your Information

We use the collected information for the following purposes:

• To provide cargo transport and delivery services
• To schedule pickups and plan delivery routes
• To track shipments and provide delivery updates
• To generate quotes and process invoices
• To maintain delivery records and proof of service
• To communicate about service status and schedules
• To improve our transport operations and customer service
• To comply with transport regulations and tax requirements

Cargo Information

Information about your cargo (description, weight, dimensions) is collected solely for the purpose of providing safe and appropriate transport services. We do not disclose cargo details to third parties except as necessary for delivery completion or as required by law. We do not transport hazardous materials or provide moving services.

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Business and shipping records are maintained securely with access limited to authorized personnel involved in providing your transport services.

Data Retention

We retain your information for the periods required by Brazilian transport regulations, tax laws, and commercial requirements. Transport documentation and delivery records are maintained as required by applicable regulations. After the required retention period, records may be securely disposed of.

Information Sharing

We do not sell, trade, or rent your personal or business information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With delivery recipients to confirm shipment arrival
• With regulatory authorities as required by transport laws
• To comply with legal obligations or court orders
• To protect our rights, property, or safety

Service Limitations

Our municipal cargo transport services are limited to general cargo within the Mogi das Cruzes region. We do not transport hazardous materials, dangerous goods, or provide moving/relocation services. All cargo must comply with applicable transport regulations.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal and business data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to the processing of your data
• Request data portability
• Withdraw consent for optional data processing
• File a complaint with the National Data Protection Authority (ANPD)

Regulatory Compliance

Our operations comply with Brazilian transport regulations, including ANTT (Agência Nacional de Transportes Terrestres) requirements for road cargo transport. We maintain all required documentation and follow established protocols for safe cargo handling and delivery.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify business partners of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: